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Evidence Guide: PUACOM001 - Communicate in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUACOM001 - Communicate in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate verbally

  1. Language used in communications is clear, concise and appropriate to client, assignment and organisational requirements
  2. Active listening skills and questioning techniques are used to clarify issues
  3. Established communication methods are used for routine and non-routine communications
Language used in communications is clear, concise and appropriate to client, assignment and organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Active listening skills and questioning techniques are used to clarify issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Established communication methods are used for routine and non-routine communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Active listening skills and questioning techniques are used to clarify issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Established communication methods are used for routine and non-routine communications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate non-verbally

  1. Non-verbal communication is positive, culturally appropriate and tailored to the audience
Non-verbal communication is positive, culturally appropriate and tailored to the audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Non-verbal communication is consistent with verbal communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with clients

  1. Questioning, learning and summarising skills are used to establish client needs
Questioning, learning and summarising skills are used to establish client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client needs are addressed, in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confidentiality is observed, in accordance with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give and receive instructions

  1. Instructions received are acted upon within an agreed time frame to meet organisational needs
Instructions received are acted upon within an agreed time frame to meet organisational needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficulties and/or problem areas are identified and communicated to appropriate personnel in a timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarification of instructions is sought from appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instructions are relayed clearly, concisely and accurately and confirmation is obtained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take part in group discussions and informal meetings

  1. Contributions are made when in small informal group activities and meetings to facilitate organisational outcomes
Contributions are made when in small informal group activities and meetings to facilitate organisational outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Responses are sought from and provided to other group members in a constructive way

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Views and opinions of individuals or group are obtained, acknowledged and accurately represented to others, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and process routine written correspondence, notes and records

  1. Information and ideas are presented in a format, language and time frame to meet organisational requirements
Information and ideas are presented in a format, language and time frame to meet organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Presentation of written documents meets organisational standards of style and accuracy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documents are processed to comply with organisational policies and procedures and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge
Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.